You should receive copies of letters and court filings prepared by your lawyer as well as copies of documents received from the insurance company or opposing lawyers. If you call during normal office working hours, the receptionist can transfer you to the lawyer handling your case. If the lawyer is not available, you can speak with one of the assistants working with your lawyer. If our firm is retained to represent you, you will be given a list of the names and extension numbers of persons working on your case so that you can reach the appropriate person or leave a message.
There will be times when your lawyer may be in trial, hearings, depositions or out of the office for several days. During those times your lawyer will try to check for messages and return calls as quickly as possible. However, when your lawyer is out of the office for several days it is usually better to contact one of the other persons working on your case in order to receive a more prompt response.